Buddy Healthcare
2018
Improving deployment process of digital healthcare platform in co-operation with hospital clients
Said about the project
“This focused improvement project helped us to make a step change in improving and leading our core process. Positive feedback from our clients proved that we are going into right direction.”
— JUSSI MÄÄTTÄ - CEO
“Taking time to reflect deployment process and roles between us and hospital clients was valuable. We were surprised that we as a team already knew many solutions to existing problems and challenges. Having outside change and lean expert was a good addition to our internal know how and perspectives.”
— PETER HÄNNINEN - COO
“This short project was a good way of collecting different views and ideas and ensuring we all have same priorities for development. It helped and challenged me to work more effectively with our hospital clients.”
— JENNI MATTINIEMI - CUSTOMER SUCCESS MANAGER
-
Project results
• More transparent and improved deployment process
• Lean thinging and tools integrated into improved process
• Shorter lead time, more efficient use of resources
• Improved hospital client satisfaction (pilot cases)
-
Future steps
• Systematic continuous improvement in collaboration with hospital clients
• Lean approaches and thinging used in client work more widely
• Business with international hospital clients started in 2019
Improvement activities & solutions
-
1.
Mapping and visualising current deployment process and roles between Buddy Healthcare and client hospital teams.
-
2.
Collecting hospital teams feedback and views.
-
3.
Identifying and prioritising improvement opportunities.
-
4.
Defining improved process with new tools to pilot (e.g. various checklists and internal project management).
-
5.
Applying improved ways of working in ongoing client assignments.
Client organisation & its challenge
Buddy Healthcare is a Finnish based digital health company automating hospital care coordination and patient communication processes. Company’s BuddyCare platform includes a patient facing mobile application and care personnel‘s monitoring dashboard. Platform adapted and integrated into existing hospital care process substantially improves effectiveness and efficiency of hospital operations and patient satisfaction.
In 2018 mobile applications in hospital patient communication were relatively new phenomena. Buddy Healthcare had several projects running with Finnish major hospitals while also starting up operating internationally.
In order to manage future growth Buddy Healthcare wanted to improve and standardize BuddyCare platform deployment process with clients teams. The target was that the platform would be ready for patient piloting in shorter time while also Buddy Healthcare resources could be used more efficiently. The company also wanted to integrate lean thinking in collaborative work with their hospital clients.
Role of Saramis Oy
As an outside change and lean expert, role of Saramis Oy was to support Buddy Healthcare team in improving and standardising deployment process of BuddyCare Platform by eliminating waste of resources and identifying improved ways of working.
The key target for Saramis was to ensure that Buddy Healthcare has a standardised process that can be implemented in set target weeks. As a change management expert Sari also highlighted collaborative and lean leadership elements between Buddy Healthcare and its hospital clients.